Life doesn’t pause when things get hard—and getting to an in-person appointment isn’t always simple. Whether you’re juggling work and family, living in a rural area, or just feel more comfortable at home, telehealth can make it easier to get the behavioral health support you deserve.
At Unlimited Roads Behavioral Health in Northfield, MN, we’re dedicated to making mental and behavioral health care more accessible, flexible, and comfortable through secure online visits.
What Is Telehealth for Behavioral Health?
Telehealth (also called teletherapy, online counseling, or virtual visits) allows you to meet with a licensed behavioral health professional using secure video conferencing on your phone, tablet, or computer.
Instead of driving to an office, you connect from a private space—your home, office, car (parked), or any location where you feel safe and comfortable.
Through telehealth, our clinicians can provide many of the same services offered in person, such as:
- Individual counseling
- Couples and relationship counseling
- Family sessions
- Support for anxiety, depression, stress, and more
- Ongoing follow-up and care coordination
You’ll see and hear your provider in real time, have a conversation just like you would in the office, and work together on your goals for emotional and behavioral wellness.
Benefits of Telehealth Therapy
Telehealth isn’t just convenient—it can be life-changing for people who might otherwise struggle to access care. Some key benefits include:
1. Convenience and Flexibility
- No commute or waiting rooms
- Easier to fit appointments into a busy work or school schedule
- Great for parents, caregivers, students, and professionals
2. Better Access to Care
- Helpful if you live far from town or in a rural area
- Ideal when transportation is limited
- Continued care even during bad weather or illness
3. Comfort and Privacy
- Attend sessions from your own home or another private space
- Many people feel more relaxed opening up from familiar surroundings
- No need to walk into a physical office if that feels stressful
4. Continuity of Care
- Keep your therapy consistent, even when you’re traveling or can’t make it into the office
- Fewer interruptions to your progress and treatment plan
Who Can Benefit from Telehealth?
Telehealth at Unlimited Roads Behavioral Health can be a good fit for:
- Adults and teens who need flexible scheduling
- People managing anxiety, depression, stress, life transitions, or relationship challenges
- Individuals who prefer the privacy of their own home
- Those with mobility or transportation challenges
- People who are ready to start therapy but feel nervous about an in-person visit
While some situations may still be better suited to in-person care, many people find telehealth just as effective as traditional visits for a wide range of behavioral health concerns.
What to Expect From a Telehealth Session
If you’ve never done telehealth before, it’s normal to feel unsure or curious. Here’s a basic overview of what you can expect:
Before Your Appointment
- You’ll receive instructions on how to connect to your secure video session.
- Make sure you have:
- A smartphone, tablet, or computer with a camera and microphone
- A stable internet connection
- A private, quiet place where you can talk openly
During the Session
- Your provider will greet you, confirm your identity, and make sure you’re in a safe and private environment.
- You’ll talk about what brings you to therapy and what you’d like to work on.
- Sessions usually feel similar to in-person visits—conversational, supportive, and focused on your goals.
After the Session
- Your provider may give you tools, coping strategies, or ideas to practice between sessions.
- You’ll schedule your follow-up appointment, often right through the same telehealth platform or by calling our office.
Is Telehealth Secure and Confidential?
Yes. At Unlimited Roads Behavioral Health, your privacy is a top priority. We use a secure, HIPAA-compliant platform designed for healthcare, not public video apps.
Some of the ways your privacy is protected:
- Encrypted video connections
- Secure logins and links
- Private, one-on-one virtual rooms
- Confidential documentation handled according to healthcare standards
You can help protect your privacy by joining your session from a quiet, private location, using headphones if needed, and letting your provider know if anyone else is in the room.
Getting Started With Telehealth at Unlimited Roads Behavioral Health
Beginning telehealth services is simple:
- Contact our office
- Call: (507) 879-5002
- Our team will help answer basic questions and discuss next steps.
- Schedule an appointment
- We’ll work with you to find a time that fits your schedule.
- Set up your technology
- We’ll provide instructions for accessing the telehealth platform.
- You can do a quick test beforehand to ensure everything works smoothly.
- Attend your first session
- Find a quiet, comfortable spot.
- Log in a few minutes early to make sure your audio and video are working.
Telehealth Q&A: Your Questions Answered
Below is a comprehensive Q&A section to help you feel informed and confident about telehealth services at Unlimited Roads Behavioral Health.
1. What kinds of issues can be addressed through telehealth?
Telehealth is effective for many behavioral health concerns, including:
- Stress and burnout
- Anxiety and worry
- Depression and low mood
- Grief and loss
- Relationship and family challenges
- Life transitions (job changes, divorce, moving, etc.)
- Coping with chronic illness or pain
- Emotional regulation and coping skills
In some crisis or highly specialized situations, in-person or higher levels of care may be needed. We can help guide you if that is the case.
2. Is telehealth as effective as in-person therapy?
For many people and many conditions, telehealth can be just as effective as in-person visits. The most important factors tend to be:
- Your comfort and engagement in the process
- A strong therapeutic relationship with your provider
- Regular attendance and follow-through on recommendations
Some people even find telehealth more comfortable because they can be in their own environment.
3. What equipment do I need for a telehealth session?
You’ll need:
- A smartphone, tablet, or computer with a camera and microphone
- A stable internet connection (Wi-Fi is usually best)
- A private space where you can focus and speak openly
Headphones or earbuds can also help with privacy and sound quality.
4. What if I’m not very tech-savvy?
That’s okay—telehealth platforms are designed to be user-friendly. Our team can:
- Walk you through the setup process
- Provide step-by-step instructions
- Help you do a test run if needed
If you can click a link and follow a few simple prompts, you can usually use telehealth successfully.
5. Will my insurance cover telehealth?
Coverage for telehealth services varies by insurance plan and state regulations. Many insurance companies do cover telehealth for behavioral health, but specifics can differ.
We recommend:
- Calling your insurance company to ask about telehealth behavioral health benefits
- Contacting our office at (507) 879-5002 so we can help you understand your options
6. Can I do telehealth if I’m not in Minnesota?
Because providers must follow state licensing laws, telehealth is usually offered to clients located in the state(s) where the provider is licensed at the time of the session.
If you have questions about where services can be provided, please call our office so we can discuss your specific situation.
7. What if my internet drops or the call freezes?
Technology issues happen occasionally. If the connection is interrupted:
- Try refreshing your browser or rejoining the meeting.
- If the problem continues, your provider may call you or reschedule.
We’ll work with you to find a solution so your care can continue as smoothly as possible.
8. How do I keep my telehealth session private at home?
Some tips for privacy:
- Choose a quiet room and close the door.
- Use headphones so others can’t hear the conversation.
- Let family members or roommates know you need uninterrupted time.
- Use a white-noise machine or fan outside your door if you’re concerned about sound.
If privacy is a concern, talk with your provider—they may have additional ideas to help.
9. Can my child or teen use telehealth?
Telehealth can be a helpful option for many children and teens, depending on their age, maturity, and specific needs. Providers may involve parents or caregivers in certain parts of the process, especially for younger clients.
We’ll work with you to determine whether telehealth, in-person care, or a combination is the best fit.
10. What happens during the first telehealth appointment?
The first appointment usually focuses on:
- Getting to know you and your background
- Understanding your current concerns and goals
- Asking about your medical, mental health, and social history
- Answering any questions you have about therapy or telehealth
Together, you and your provider will begin to develop a plan tailored to your needs.
11. How long are telehealth sessions?
Session length can vary, but many appointments last about 45–60 minutes. The exact length and frequency depend on your needs and your provider’s recommendations.
12. Is telehealth okay for emergencies or crisis situations?
Telehealth is not an emergency service. If you are in crisis or in immediate danger, you should:
- Call 911, or
- Go to the nearest emergency room, or
- Call or text 988 to reach the Suicide & Crisis Lifeline
You can let us know about your situation afterward so we can coordinate ongoing support.
13. Can I switch between telehealth and in-person visits?
In many cases, yes. Some people prefer to stick with one format, while others like a hybrid approach (for example, mostly telehealth with occasional in-person visits).
Availability may depend on scheduling and other factors, but we’ll do our best to accommodate what works for you.
14. What if I feel awkward on video?
Feeling awkward at first is completely normal. Many people report that after a session or two:
- They forget about the camera
- Sessions feel more natural
- They appreciate the convenience and comfort
You can also talk openly with your provider about these feelings—it can be part of the therapeutic process.
15. How do I schedule or change a telehealth appointment?
To schedule, change, or cancel a telehealth appointment, simply contact our office:
- Phone: (507) 879-5002
Our team will be happy to help you find a time that works and answer any scheduling questions.
Contact Unlimited Roads Behavioral Health
If you’re ready to explore telehealth counseling, have questions about how it works, or want to know whether it’s the right fit for you or your family, we’re here to help.
Unlimited Roads Behavioral Health
Address: 600 Professional Dr #8
Northfield, MN 55057
Phone: (507) 879-5002
Reach out today to learn more about our telehealth services and take the next step on your road toward emotional and behavioral well-being.