Last Updated: June 19, 2026
1. Introduction
Free Range Mental Health PLLC, doing business as Unlimited Roads Behavioral Health (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit unlimitedroadsbh.com or use our services.
As a licensed behavioral health provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Our HIPAA Notice of Privacy Practices governs the use and disclosure of your Protected Health Information (PHI) and is provided separately.
2. DBA Disclosure
Free Range Mental Health PLLC operates under the trade name Unlimited Roads Behavioral Health. All references to “Unlimited Roads Behavioral Health” in this policy refer to Free Range Mental Health PLLC (EIN: 87-3327388).
3. Information We Collect
3.1 Personal Information:
- Full name, date of birth, contact information (email, phone, address)
- Emergency contact information
3.2 Health & Clinical Information:
- Medical and psychiatric history, current conditions, medications
- Treatment records, clinical notes, and session information
- Insurance information and billing details
3.3 SMS & Communication Data:
- Phone number and SMS opt-in/opt-out status
- Message history for compliance and care coordination purposes
3.4 Website & Technical Data:
- IP address, browser type, pages visited
- Cookies and similar tracking technologies (see Section 8)
4. How We Use Your Information
We use collected information to:
- Schedule, manage, and deliver behavioral health services
- Send appointment reminders, care notifications, and follow-up communications
- Send SMS messages to opted-in users (appointment reminders, service notifications, and where separately consented — promotional messages)
- Process payments and manage insurance billing
- Comply with legal, regulatory, and licensing requirements
- Improve our website and service quality
- Respond to inquiries and provide support
5. SMS Opt-In Data — No Sharing Policy
NO MOBILE INFORMATION WILL BE SHARED WITH THIRD PARTIES OR AFFILIATES FOR MARKETING OR PROMOTIONAL PURPOSES.
Information sharing with subcontractors in support of service operations (such as scheduling or billing vendors) is permitted under appropriate data agreements. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for any purpose other than direct service delivery.
6. How We Share Your Information
We do not sell your personal information. We may share information only in the following limited circumstances:
6.1 Healthcare Operations: With treating providers or specialists involved in your care, as permitted under HIPAA.
6.2 Service Providers: With trusted vendors supporting our operations (scheduling, EHR, billing) who are contractually bound to maintain confidentiality.
6.3 Legal Requirements: When required by law, court order, or governmental authority.
6.4 With Your Consent: In any other circumstance, only with your explicit written consent.
7. HIPAA & Your Rights
As a HIPAA-covered provider, your Protected Health Information (PHI) is used only as permitted by law. You have the right to:
- Access and obtain copies of your health records
- Request corrections to your records
- Request restrictions on certain uses and disclosures
- Receive an accounting of disclosures
- File a complaint with the U.S. Department of Health and Human Services
To exercise any of these rights, contact us at danwatts@unlimitedroadsbh.com.
8. Cookies & Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
9. Data Security
We implement administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse. While we take reasonable precautions, no internet transmission is completely secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
10. Data Retention
We retain personal and health information as long as necessary to fulfill the purposes outlined in this Policy, comply with legal and regulatory requirements, and resolve disputes. Medical records are retained in accordance with Minnesota state law.
11. User Rights & Opt-Out
You may at any time:
- Opt out of SMS messages by texting STOP to 507-879-5002
- Request access to, correction of, or deletion of your personal data (subject to legal and clinical retention requirements) by contacting danwatts@unlimitedroadsbh.com
- Withdraw consent for marketing communications without affecting your access to services
12. Children’s Privacy
Our website and SMS program are intended for individuals 18 years of age and older. We do not knowingly collect personal information from minors without parental or guardian consent. If you believe we have inadvertently collected information from a minor, contact us immediately.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information.
14. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted at unlimitedroadsbh.com/privacy-policy with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance.
15. Contact Us
For privacy questions or to exercise your rights:
Unlimited Roads Behavioral Health (Free Range Mental Health PLLC)
Attn: Dan Watts, DNP, APRN, PMHNP-BC — Privacy Officer
600 Professional Drive, Northfield, MN 55057
Phone: 507-879-5002
Email: danwatts@unlimitedroadsbh.com
Website: unlimitedroadsbh.com